How is it possible to place a purchase order?
You can buy directly from our website, the cart will give you the costs. For big quantities or special requests we ask you please to contact us to firstname.lastname@example.org
From where do we get the goods?
The goods comes from Italy where it is also manufactured.
Is it possible to get discount ?
It depends from the quantities and from the items you need. We ask you please to request for a quote or to contact us. For more information contact email@example.com.
How does it cost the air freight ?
It depends from the weight of the goods and from the Country where it is supposed to be delivered.
How will be the package?
The packaging is free. We use boxes to ship allover the world.
Is it possible to pay with US dollars?
Yes, on tensionershop.net you can pay only with Dollars USD.
The price includes Customs clearance costs ?
Yes, but only if you use our forwarder ( the cart will calculate all the costs) . We have also the possibility to ship ex-works but the Custom fees are paid from the receiver. ( The cart will take off the DDP expenses).
Are the items in stock ?
99% of our items are ready to be delivered. For International deliveries the delivery time is 24/36 h without any problem not linked to our will.
How do we arrange to pay Zetasassi?
You can make an advanced money transfer , credit card or Pay Pal.
Do you need credit information from us to be established as a customer of yours?
No we need just your Company details and a website ( in case you have one).
I sent you my e-mail for the account creation. I Do not receive your e-mail to go on with the registration. I am trying to make login but with no results.
Once you sent us the e-mail the system sends you an e-mail including a link to be used to go on with the registration. Sometimes the Antivirus systems read it as a Spam so they block it or you wrote improperly the e-mail address . You should contact us and we will send you an e-mail with the link to be used. You should check with your anti spam system, your browser and be sure that our e-mail firstname.lastname@example.org is ok for all your PC systems as sometimes the e-mail includes a link and the anti virus sees it as a spam and so it is blocked. In addition we ask you please to clean all the cookies time by time and try again.
I made login but I do not see the prices.
We ask you please to delete the cookies or the browser temporary files . After you should make login again and update the page so you will be able to see them.
When is it possible to contact you?
It depends from your time zone. Our working time is 8.30 am- 5.30 pm so you should calculate the time difference. In case you may need assistance out of this time you can send us an e-mail. We will reply as soon as possible.
I CHOSE TO SHIP DDP AND THE FORWARDER ASK ME THE CUSTOMS CLEARANCE COSTS. SHOULD I PAY OR NOT ACCEPT THE DELIVERY?
YOU ARE NOT SUPPOSED TO PAY AS THE COST WAS ALREADY INCLUDED IN THE TRANSPORT EXPENSES.